At TNB33, protecting your personal data is a fundamental responsibility — not a compliance checkbox. This Privacy Policy sets out in clear terms what information we collect, why we collect it, how it is used and stored, and what rights you have over your data as a player on our platform.
Last Updated: 1 January 2026This Privacy Policy (hereinafter referred to as "this Policy") is issued by TNB33 (hereinafter referred to as "TNB33", "we", "us", or "our") in respect of personal data collected from users (hereinafter referred to as "you", "the Player", or "the User") who access or register on the TNB33 online gaming platform at https://tnb33.cam.
TNB33 is committed to handling your personal information with transparency, care, and in accordance with applicable international data protection standards. Our platform serves players primarily located across Malaysia — including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam — and we recognise the trust you place in us when you share your personal data to access our casino, sports betting, and gaming services.
This Policy applies to all personal data collected through the TNB33 website, mobile-optimised interface, live chat, email communications, payment processing activities, and any other interaction you have with us. By accessing or using the Platform and/or by registering an account, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.
If you do not agree with any part of this Privacy Policy, please discontinue use of the Platform and contact us to arrange account closure. You may also contact our Data Protection contact at [email protected] with questions before proceeding.
For the purposes of this Privacy Policy, the following definitions shall apply:
TNB33 collects Personal Data across several categories. The following table summarises the categories of data collected, their purpose, and the typical source:
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, MyKad / passport number | Account registration, KYC verification, age enforcement |
| Contact Data | Email address, mobile number, residential address | Account communications, support, security alerts |
| Financial Data | Bank account details, e-wallet numbers (Touch 'n Go, Boost, GrabPay), card details, transaction history | Deposit processing, withdrawal processing, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Platform security, fraud detection, service optimisation |
| Gaming Data | Betting history, game preferences, wagering totals, session duration, win/loss records | Regulatory compliance, responsible gambling monitoring, VIP tier tracking |
| Communications Data | Live chat transcripts, support email content, WhatsApp message records (where applicable) | Support quality assurance, dispute resolution, regulatory record-keeping |
| Marketing Preferences | Opted-in promotional preferences, communication channel preferences | Personalised promotional communications (where consent given) |
TNB33 does not collect special categories of sensitive Personal Data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless specifically required under applicable law or regulatory obligation.
TNB33 collects Personal Data through the following means:
You provide Personal Data directly to TNB33 when you: (a) complete the account registration form; (b) submit KYC verification documents; (c) make a deposit or request a withdrawal; (d) contact our support team via live chat, email, or WhatsApp; (e) respond to a survey or complete a feedback form; or (f) update your account profile information.
As you interact with the Platform, we automatically collect Technical Data and Gaming Data via server logs, session tracking systems, cookies, and similar technologies. This data is collected to maintain platform security, detect fraud, ensure service continuity, and improve your user experience.
TNB33 may receive Personal Data about you from third-party sources including: (a) payment service providers (including Maybank, CIMB, Public Bank, and e-wallet operators) for the purpose of payment verification; (b) identity verification services engaged to support our KYC process; (c) fraud detection and AML compliance service providers.
TNB33 processes your Personal Data for the following purposes:
TNB33 will not process your Personal Data for purposes that are incompatible with those listed above without providing advance notice and, where required, obtaining your consent.
TNB33 processes your Personal Data on the following legal bases:
TNB33 does not sell, rent, or trade your Personal Data to third parties for their own commercial purposes under any circumstances. Your data is shared only in the following limited and necessary circumstances:
Personal and financial data is shared with payment service providers — including Touch 'n Go eWallet, Boost, GrabPay, DuitNow / FPX operators, Maybank, CIMB, Public Bank, and other relevant financial institutions — solely for the purpose of processing your deposit and withdrawal transactions.
KYC data may be shared with third-party identity verification service providers engaged by TNB33 to conduct document authentication and address verification checks. These providers operate under data processing agreements that prohibit use of your data for any purpose other than the verification service.
Technical and gaming data may be processed by technology partners including game studio providers, hosting infrastructure operators, and cybersecurity service providers. All such partners process your data under contractual obligations that restrict their use to the provision of services to TNB33.
TNB33 may disclose Personal Data to a competent regulatory authority, law enforcement body, or court of law where required to do so by applicable law, court order, or licensing obligation. TNB33 will notify you of any such disclosure to the extent permitted by law.
In the event of a merger, acquisition, restructuring, or sale of TNB33's business or assets, Personal Data held by TNB33 may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections being maintained.
TNB33 retains your Personal Data only for as long as is necessary for the purposes for which it was collected, including satisfaction of legal, accounting, or reporting requirements.
Upon expiry of the relevant retention period, Personal Data will be securely deleted or anonymised in a manner that ensures it can no longer be associated with any identifiable individual.
TNB33 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that allow us to recognise your session, remember your preferences, and analyse usage patterns.
You may configure your browser to decline or delete cookies at any time. Note that disabling strictly necessary cookies will impair your ability to log in and use core platform features. Instructions for managing cookies are available in your browser's help documentation.
TNB33 does not use third-party advertising cookies or cross-site tracking technologies that profile your activity outside of the TNB33 Platform.
Subject to applicable data protection law and certain exceptions, you have the following rights in relation to your Personal Data held by TNB33. To exercise any of these rights, contact us at [email protected] — we will respond within 30 days.
Please note that certain rights are subject to exceptions. For example, TNB33 may decline an erasure request where retention is required to satisfy our regulatory and legal obligations under our licensing conditions. We will inform you of the basis for any refusal.
TNB33 implements appropriate technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
While TNB33 takes all reasonable precautions, no data transmission over the internet or electronic storage system can be guaranteed as completely secure. In the event of a data breach that poses a significant risk to your rights or interests, TNB33 will notify you as required under applicable data protection obligations.
Your responsibility: Keep your Account password confidential and do not share it with anyone. TNB33 staff will never ask for your password, PIN, or OTP. Report any suspected unauthorised access to [email protected] immediately.
The TNB33 Platform is strictly intended for individuals aged 21 years and above. TNB33 does not knowingly collect, process, or retain Personal Data from any person under the age of 21. The minimum age policy of 21+ is enforced through our mandatory KYC verification process, which requires all Players to submit government-issued identity documentation before processing any withdrawal.
If TNB33 becomes aware that Personal Data has been collected from a person under the age of 21, that data will be immediately deleted, the associated Account will be permanently closed, and any deposited funds will be returned to the source payment method to the extent technically possible.
If you believe that a minor may have registered an Account using your details or another person's identity, please contact [email protected] immediately.
As an internationally licensed platform serving players across Malaysia, TNB33 may transfer your Personal Data to third-party service providers and infrastructure partners located outside Malaysia. Such transfers may include hosting servers, payment processors, and identity verification services operating in other jurisdictions.
Where Personal Data is transferred internationally, TNB33 ensures that appropriate safeguards are in place to protect your data to a standard consistent with this Policy. These safeguards may include contractual data processing agreements, standard data protection clauses, or transfers to jurisdictions that provide an adequate level of data protection as assessed under applicable standards.
TNB33 does not transfer your Personal Data to jurisdictions that do not provide adequate data protection safeguards without your explicit consent or a legal basis for doing so.
TNB33 reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or operational requirements. The current version of this Policy, together with the date of last revision, is always accessible at https://tnb33.cam/privacy-policy.
Where changes are material — meaning they significantly affect how your Personal Data is collected, used, or disclosed — TNB33 will notify registered Players via the email address associated with their Account and/or through a prominent notice on the Platform prior to the changes taking effect.
Your continued use of the Platform following the effective date of any revised Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not accept the revised Policy, you must cease use of the Platform and may request account closure.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data, please contact TNB33 through the following channels. All privacy-related enquiries will be directed to our data protection contact for handling:
TNB33 aims to respond to all privacy-related requests within 30 calendar days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 60 days — in which case we will inform you of the extension and the reason within the initial 30-day period.
If you are dissatisfied with our response to a privacy enquiry, you have the right to refer the matter to the relevant supervisory authority in your jurisdiction or the jurisdiction of our licensing body.
Data subject verification: To protect your privacy, TNB33 will verify your identity before processing any request relating to Personal Data access, rectification, or erasure. This verification step ensures that your data is not disclosed or altered in response to an unauthorised request.
A quick summary of the core data protection principles that govern how TNB33 handles every piece of personal information you share with us.
All data transmitted between your device and TNB33's servers is protected by 256-bit SSL/TLS encryption — the same standard used by major banks and financial institutions globally.
TNB33 does not sell, rent, or trade your personal information to third-party marketers under any circumstances. Your data is used only to deliver and improve your experience on the Platform.
You have the right to access, correct, export, or delete your personal data at any time. Submit a request to our support team and we'll process it within 30 days — no unnecessary delays.
We collect only the data genuinely needed to operate your account, process payments, and comply with our licensing obligations. No unnecessary data is collected or retained beyond its useful purpose.
Personal data is not kept indefinitely. Defined retention periods apply to every category of data, after which records are securely deleted or anonymised — with AML compliance periods of 5 years clearly stated.
Any third party that processes data on TNB33's behalf — including payment partners like Maybank, Touch 'n Go, and DuitNow — is bound by contractual data processing agreements that restrict how they may use your information.
If you have any questions about how TNB33 handles your data, or if you'd like to exercise your rights under this Privacy Policy, our support team is available 24/7 to assist you.